PURCHASING FROM OUR WEBSITE
All design files purchased on our website will be available to download from your account immediately.
To download, simply:
select "YOUR ACCOUNT" and log in
select "VIEW YOUR ORDER HISTORY"
select the order you wish to download and click "VIEW ORDER"
left click on "DOWNLOAD YOUR PURCHASE"
If you have any problems downloading your file, please contact us on [email protected]
DESIGN FILES
All designs will be sent with a PDF instruction sheet and/or a design thread guide. My thread of choice is Madeira Polyneon 40 (unless otherwise stated) and the thread design sheets will use these colours accordingly. You are however free to use any thread of your choice, but as we have only tested our designs using the thread and fabrics stated, we can not guarantee the same quality results.
FORMATS
All files will include the following formats as standard:
DST - Tajima Machines
EXP - Melco Machines
JEF - Janome Machines
PES - Brother, Babylock, Bernina Machines
VP3 - Husqvarna, Pfaff Machines
XXX - Singer Machines
If you require a different format to those listed, please do not hesitate to contact us.
REFUNDS
Due to the digital nature of the sale, we regret we can not refund purchased files. If you have purchased a duplicate file in error, please contact us and we will be happy to exchange the purchase for one of equal value.
RE-SIZING FILES
We do not normally suggest re-sizing files as they have been manually created in the size they have been produced. Altering files can affect the density of the stitching or distort the pull compensation of the design. If you still wish to adjust the size of your file, we would suggest altering it no more than 20% from the original, using a software program like Wilcom Trusizer. We will NOT be held responsible however, for any issues of files altered by yourself.
ANYTHING ELSE
If you have any further queries, please do not hesitate to contact us, via email, or facebook messenger. We will get back to you as soon as we can and try to help you in any way.
